Terms & Conditions
1. Introduction
Welcome to Maherbs Marketplace (the “Marketplace”). These Terms & Conditions govern your use of the Marketplace and all services provided through it. By accessing or using the Marketplace, you agree to these Terms & Conditions. If you do not agree with them, please do not use the Marketplace.
2. User Accounts
2.1 Account Creation: Users may create accounts on the Website by registering and providing the requested information.
2.2 Information Collected: The Website collects personal information for account creation and order processing, as outlined in the Privacy Policy.
2.3 Account Management: Users are responsible for maintaining the confidentiality of their account credentials and all activities associated with their accounts.
2.4 Unauthorized Use: Users should notify Maherbs immediately of any unauthorized use of their account.
2.5 Responsibility: Users are responsible for all activities that occur under their account.
3. User Acknowledgement
3.1 Agreement to Terms: By accessing and using Maherbs, users agree to be bound by our Terms & Conditions, Privacy Policy, and all other policies and guidelines. Users acknowledge that they have read and understood these terms.
3.2 Acceptance of Policies: Users accept the policies and practices outlined in our Return and Refund Policy, User Responsibilities, Prohibited Items, and other relevant sections. Users agree to comply with these policies while using Maherbs.
3.3 Assumption of Risk: Users acknowledge that they assume the risks associated with using our website and purchasing products. Maherbs is not responsible for any adverse outcomes resulting from the use of the website or products.
4. User Responsibilities
4.1 Account Security: Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Users should notify Maherbs immediately of any unauthorized use of their account.
4.2 Accurate Information: Users must provide accurate and up-to-date information during the registration process and when placing orders. Users should update their information promptly if there are any changes.
4.3 Compliance with Policies: Users must comply with all Maherbs policies and guidelines, including those related to prohibited items, user conduct, and privacy. Users should review and adhere to the terms outlined in our policies.
4.4 Prohibited Conduct: Users must not engage in fraudulent activities, spamming, or any activities that violate intellectual property rights. Users should not post or upload content that is offensive, harmful, or violates the rights of others.
4.5 Communication: Users should communicate respectfully and professionally with other users and vendors on Maherbs. Abusive, threatening, or harassing language is prohibited.
4.6 Reporting Violations: Users should report any violations of Maherbs policies or guidelines to our customer service team, providing sufficient details to help us investigate and address the issue.
4.7 Liability: Users are responsible for any losses or damages resulting from their failure to comply with their responsibilities outlined in this section. Users agree to indemnify and hold Maherbs harmless from any claims arising from their breach of these responsibilities.
5.Vendor Responsibilities
5.1 Policies and Compliance: Vendors are responsible for providing their own policies regarding refunds, returns, and shipping. If vendors do not provide these policies, Maherbs’ default policies will govern all transactions. Vendors are fully responsible for ensuring compliance with these default policies and will be liable for any disputes or legal issues arising from their absence.
5.2 Product Compliance: Vendors must ensure that all products sold on Maherbs comply with applicable laws and regulations, including those concerning safety, labeling, and advertising. Vendors are liable for any legal issues arising from non-compliant products.
5.3 Account Management: Vendors are responsible for maintaining accurate product listings, pricing, and inventory levels. Any misleading or inaccurate information may result in penalties or removal from the marketplace.
5.4 Customer Service: Vendors must provide timely and professional customer service to resolve any issues related to their products or orders. Failure to do so may affect the vendor’s standing on the marketplace.
6. Prohibited Items
6.1 Introduction: To ensure a safe and compliant marketplace, Maherbs prohibits the sale of certain items. This section outlines the items that are not allowed to be sold on Maherbs.
6.2 Illegal Items: Items that are illegal under applicable laws and regulations, or subject to regulatory restrictions or bans.
6.3 Hazardous Materials: Explosives, flammable liquids, and hazardous chemicals, and items that pose a safety risk to users or the environment.
6.4 Counterfeit and Stolen Goods: Counterfeit items or items that infringe on intellectual property rights, and stolen goods or items obtained through illegal means.
6.5 Prohibited Health and Wellness Products: Prescription medications and drugs, unapproved medical devices or treatments, and products that make false or misleading health claims.
6.6 Offensive and Inappropriate Content: Items that promote hate speech, violence, or discrimination, and pornographic or sexually explicit materials.
6.7 Animal Products: Endangered species products or any items derived from illegal wildlife trade, and products made from protected animal species.
6.8 Vendor Compliance: Vendors must ensure that their products comply with all applicable laws and regulations and should review Maherbs policies and guidelines before listing their products.
6.9 Enforcement: Maherbs reserves the right to remove prohibited items from the marketplace. Vendors who violate this policy may face account suspension or termination.
Note : For detailed Prohibited Products List, check this Link Restricted Products Policy .
7. Vendor Guidelines
7.1 Vendor Sign Up: Vendors (Users) may apply to become sellers on the Website by completing an application process.
7.2 Requirements: Vendors must meet the criteria outlined in the Vendor Agreement and agree to abide by the terms and conditions.
7.3 Allowed Products: Vendors may sell health and wellness products, subject to approval by the Website administrators. All products must comply with the Platform’s Prohibited Products Policy, which includes restrictions on adult entertainment, certain financial services, unapproved medical devices, controlled substances, and other restricted categories. Vendors are responsible for ensuring their products meet all applicable legal requirements. Non-compliance may result in removal of the products, suspension or termination of the vendor’s account, and legal consequences.
7.4 Product Guidelines: Vendors are responsible for accurate product listings, descriptions, and compliance with regulations.
7.5 Account Management: Vendor accounts are managed and monitored by the Website administrators.
8. Transactions
8.1 Processing: Transactions are processed securely through the Website’s payment gateway.
8.2 Payment Methods: Accepted payment methods include credit/debit cards, PayPal, and other methods as specified. check the link for more detail payment Methods .
8.3 Terms: Payment terms, refund policies, and dispute resolution procedures are outlined in the terms and conditions.
8.4 Shipping: Shipping costs, delivery times, and methods are specified during the checkout process.
9. User Conduct
9.1 Rules: Users must comply with Website policies and guidelines.
9.2 Prohibited Actions: Prohibited actions include fraudulent activities, spamming, and violating intellectual property rights.
9.3 Enforcement: Violations of the terms may result in account suspension or termination.
10. Intellectual Property
10.1 Rights: Users retain ownership of their content but grant the Website a license to use and display it.
10.2 Copyright: Users are responsible for ensuring they have the rights to the content they upload.
11. Privacy and Data Protection
11.1 Information Collection: The Website collects personal information for account creation, order processing, and communication purposes.
11.2 Data Protection: The Website employs encryption, secure servers, and complies with data protection laws.
11.3 Cookies: The Website uses cookies for functionality and analytics, with options for users to manage preferences.
12. Liability and Disclaimers
12.1 Limitation of Liability: Disclaimers regarding product quality, accuracy of information, and website functionality apply.
12.2 Third-party Content: The Website is not responsible for content uploaded by users or linked to external websites.
13. Governing Law and Jurisdiction
13.1 Jurisdiction: The laws of Morocco govern the terms and conditions of the Website.
13.2 Dispute Resolution: Any disputes are to be resolved through arbitration or mediation in Morocco.
14. Taxes and Regulatory Compliance
14.1 Taxes: All prices listed on Maherbs are inclusive of applicable taxes, unless otherwise stated. Customers are responsible for any additional taxes, customs duties, or import fees applicable in their country. Vendors on Maherbs are responsible for determining and fulfilling their own tax obligations, including calculating, collecting, and remitting any applicable taxes (such as VAT or sales tax).
14.2 Regulatory Compliance: Maherbs and its vendors comply with all applicable local and international regulations, including those related to product safety, labeling, and import/export controls. By using Maherbs, customers agree to comply with all applicable laws and regulations, including those related to the purchase and importation of products. Customers and vendors are encouraged to seek independent legal advice for detailed information on tax application and regulatory compliance.
15. Payment Methods
At present, Maherbs accepts the following payment methods:
- Credit/Debit Cards – Visa, MasterCard, American Express, Discover.
- PayPal – Secure payment through PayPal account.
We are planning to introduce additional payment methods, such as digital wallets and cryptocurrencies, in the near future. Updates will be provided on our Payment Methods page.
16. Changes to Terms & Conditions
16.1 Notification: Users will be notified of changes to the terms and conditions through email or website announcements.
16.2 Updates: The Website reserves the right to update the terms and conditions as needed.
