1. Introduction
Welcome to Maherbs! Our Shipping Policy outlines the terms and conditions for shipping products purchased through the Maherbs Marketplace. As a marketplace connecting vendors with customers, we aim to provide efficient and transparent shipping processes for all orders.
2. Shipping Methods
Vendors on Maherbs.com may offer various shipping methods to deliver products to customers. Available shipping options, delivery times, and costs may vary depending on the vendor ,the weight, the kind or the destination. Customers can review these details during the checkout process.
2.1. Handling Time
Vendors typically require up to 3 business days to process and prepare orders for shipment. This handling time is separate from shipping time and may vary based on the vendor and product type.
3. Delivery Times
Delivery times are determined by individual vendors and depend on factors such as product availability, customer location, and chosen shipping method. Vendors are responsible for providing accurate delivery time estimates.
4. Shipping Costs
Shipping costs are calculated based on the vendor’s rates and the selected shipping method. Customers will see the shipping costs during checkout. Some vendors may offer free shipping on certain orders or promotions.
5. Customs and Import Taxes
5.1. Customer Responsibility
Customers are responsible for any customs duties, import taxes, or other fees imposed by their country’s customs authorities. These charges are not included in the product price or shipping costs at purchase.
5.2. Customs Policies
Customs policies vary by country. Customers should consult their local customs office for details on applicable duties and taxes. Maherbs is not responsible for delays caused by customs processing.
5.3. Order Hold
If customs duties or taxes are refused, the order may be held by customs authorities. In such cases, Maherbs will not issue a refund unless the goods are returned in their original condition.
6. Order Tracking
Customers can track their orders through Maherbs.com using the order tracking feature. A tracking number and instructions will be provided once the order is shipped. Vendors are responsible for accurate tracking information.
7. International Shipping
Some vendors offer international shipping outside Morocco. International shipping options, delivery times, and costs may vary by vendor and destination. Review the vendor’s international shipping policies before ordering.
8. Shipping Restrictions
Shipping restrictions may apply, such as limitations on delivering to P.O. Boxes, APO/FPO addresses, or restricted areas. Ensure your delivery address is valid and complete. Vendors must comply with shipping regulations for their products.
9. Customer Responsibilities
Customers must provide accurate delivery information. For international orders, customs duties and taxes are the customer’s responsibility. Verify your address to prevent delivery issues.
10. Delivery Issues
For issues with delivery or if your order does not arrive on time, contact the vendor directly or reach out to our customer support team. Vendors are responsible for resolving delivery issues.
11. Lost or Damaged Goods
11.1. Reporting
If your order is lost or damaged during shipping, contact us at [contact email] within 7 days of delivery. Provide your order number, a description of the issue, and supporting evidence (e.g., photos).
11.2. Investigation and Resolution
We will investigate your claim and provide a resolution, which may include a replacement, refund, or other actions. Shipping costs for replacements due to loss or damage during shipping will be covered by Maherbs. If damage or loss is due to user negligence, additional shipping costs may apply.
12. Contact Information
For shipping-related inquiries, contact the respective vendor through the information provided on the product page or order confirmation email. Maherbs customer support is also available for general shipping questions or issues.
13. Returns and Exchanges
For details on returns or exchanges, refer to our Return Policy. Shipping details for returns or exchanges are outlined in that policy.
14. Updates to Shipping Policy
This Shipping Policy may be updated or modified by Maherbs. Changes will be communicated through the website or via email. Continued use of Maherbs.com constitutes acceptance of the updated Shipping Policy.
Thank you for shopping with Maherbs. We appreciate your business and strive to deliver your orders quickly and efficiently.
