Return and Refund Policy
Purpose
At Maherbs, we strive to provide our customers with the highest quality products and a seamless shopping experience. Our Return Policy is designed to ensure your satisfaction with every purchase. We understand that there may be occasions where you need to return a product, and we are here to assist you through the process.
Return Eligibility
Products purchased from Maherbs may be eligible for return within 30 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Certain products, such as perishable items, personalized,Personal care items such as skincare products or customized products, and intimate or sanitary goods unless defective, are not eligible for return. Proof of purchase is required for all returns.If you are unsure about the eligibility of your product for return, please contact us for further assistance.
Individual Vendor Policies
While Maherbs provides a general return and refund policy, individual vendors on our platform may have their own specific return and refund policies. These policies may vary in terms of return eligibility, process, and timeframe. It is important to review the vendor’s specific policy, which can usually be found on their product page or vendor profile, before making a purchase.
Return Process
To initiate a return, please contact the vendor directly via email, phone, or the contact form on their product page within the specified timeframe to request a return authorization. Vendors are responsible for handling returns and exchanges for products they sell on maherbs.com. They will provide you with instructions on how to return the product and may require additional information, such as proof of purchase or photographs of the product. Please expect a response within 2 business days.
Refund or Exchange
Once the returned product is received and inspected, the vendor will process your refund or exchange according to their individual return policies. Refunds may be issued in the form of store credit, a replacement product, or a refund to the original payment method, depending on the vendor’s preference and policies. You will be notified via email once your refund or exchange has been processed. Please allow up to 14 business days for the refund to be processed and reflected in your account.
Damaged or Defective Products
If you receive a damaged or defective product, please contact the vendor immediately to arrange for a return or exchange. Vendors are responsible for addressing issues related to product quality, damage, or defects and will work with you to resolve the issue promptly. Please provide photos of the damaged or defective product if requested.
Customer Responsibilities
Customers are responsible for ensuring that returned products are securely packaged to prevent damage during transit. Customers may be required to cover return shipping costs, unless the return is due to an error on the part of the vendor or Maherbs. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. Please retain proof of return shipment for your records.
Taxes and Duties
Refunds will include the amount paid for the product and any applicable taxes. However, original shipping charges and any customs duties or import taxes paid at the time of delivery are non-refundable. Customers are responsible for any return shipping costs, unless the return is due to an error on the part of the vendor or Maherbs.
Exclusions
Certain products or situations may be excluded from the Return Policy, including final sale items, clearance merchandise, and products marked as non-returnable. Please review the product description and vendor policies carefully before making a purchase.
Legal Compliance
This Return Policy is subject to applicable consumer protection laws and regulations in Morocco. Maherbs reserves the right to update or modify this Return Policy at any time without prior notice. This policy does not affect your statutory rights.
